Anglais pour les commerçants | English for shop assistants


Objectifs et moyens :

Amélioration des compétences professionnelles.
Acquisition du vocabulaire et exercices en situation - Prise de confiance à l'oral à travers des dialogues, des doublages de films et des jeux de rôles - Travail sur la phonétique et la compréhension écrite (phrases à remettre dans l'ordre) - Amélioration de la compréhension orale par l'écoute de vidéos pédagogiques suivies d'un QCM et par des dictées - Révisions des bases grammaticales

Proposition de programme pour 40h de cours


professional skills grammar communication
a shop's structure simple present working 9 to 5 (video)
working hours the article telling the time
welcoming customers present progressive at the butcher's (role game)
offering and suggesting items questions Wh- & how useful sentences
telling prices much/many/a lot of currencies and money
discussing prices simple past useful sentences
showing the way prepositions of place finding your way (dialogue)
explaining how things work imperative useful expressions
understanding and using telephone language(1) prepositions of time telephone sentences
understanding and using telephone language(2) possessive adjectives spelling
food present perfect organising a meal (dialogue)
drinks comparatives & superlatives useful sentences
other items on sale in the shop (1) some/any/no setting the table (dialogue)
other items on sale in the shop (2) adverbs of frequency useful sentences
dealing with problems - promising future tense a disagreement (role game)
dealing with problems – apologizing relative pronouns useful sentences
letter writing adverbs of time making an appointment (role game)
placing orders irregular verbs useful sentences
understanding job advertisements passive voice a new job (dialogue)
writing an effective letter

useful sentences
writing a cv or resume

job and carreers (video)
“starting work”

the best buy (video)
“dealing with customers”

Choosing a gift (dialogue)
“ directions and instructions”

welcoming visitors (dialogue)
“ on the phone”

business calls (dialogue)
“ dealing with problems”

after sales service (dialogue)
“ business letters”

solving the problem (dialogue)

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